Refund Policy – ZixIPTV

Effective Date: July 20, 2025
Last Updated: July 20, 2025

At ZixIPTV, we are committed to delivering a premium IPTV experience. However, if you are not satisfied with your purchase, we offer a fair refund policy:

✅ 30-Day Money-Back Guarantee

You are eligible for a full refund within 30 days of your purchase if:

  • You experience major service interruptions not caused by your device, internet, or app.

  • Our support team is unable to resolve your issue within a reasonable time.

  • You request cancellation within 30 days of your order and haven’t consumed more than 15% of the service.

⚠️ Refunds Not Applicable If:

  • The issue is caused by your internet connection, device, or third-party applications.

  • You used the service for more than 30% of the subscription period.

  • The request is made after 30 days of purchase.

  • The subscription was activated and delivered as promised.

📩 How to Request a Refund:

To request a refund, contact our support team via WhatsApp or email with:

  • Your order ID

  • Email used during purchase

  • Brief explanation of the issue

We aim to process all eligible refunds within 5 to 7 business days.

📌 Note: ZixIPTV reserves the right to deny refund requests that fall outside this policy or are deemed fraudulent.